FAQS
questions & anwser
Frequently Asked Questions
Do you accept OEM/ODM orders and custom molds? What customization options are available?

Yes. We provide full OEM/ODM services, including custom molds, product design, colors, logos, surface finishes, packaging, and accessories. Our team can support your project from concept and prototyping to mass production.

What is your Minimum Order Quantity (MOQ)?

MOQ depends on the product, color, and customization requirements. For standard products, we support relatively flexible order quantities. For customized colors, logos, packaging, or new molds, MOQ will be confirmed based on the specific project. Please contact us for an exact quotation.

What are your sample fees and lead times for samples and mass production?

Standard samples are usually available within 7 days. Customized samples normally take about 7–15 days, depending on the design and process. Mass production generally takes around 25–45 days after sample approval and deposit. Sample fees may be refundable after a bulk order, depending on the project.

What materials are your bottles made of, and what international certifications do you comply with?

Our drinkware is mainly made of food-grade stainless steel, such as 304 stainless steel, together with food-grade PP and silicone components. Materials and products can be tested according to relevant international standards, such as FDA, LFGB, and other market-specific requirements, depending on the product and destination market.

Are you a direct manufacturer? How do you control quality during mass production?

Yes, we are a direct manufacturer with our own production facilities and quality control system. We carry out incoming material inspection, in-process inspection, functional testing, appearance inspection, and final inspection before shipment. Our QC team monitors key production stages to ensure consistent product quality.

Can we sign an NDA? Will you sell my custom mold or design to other clients?

Yes, we can sign an NDA before starting the project. Customer designs, drawings, molds, and confidential project information are strictly protected. Exclusive molds or designs developed for a customer will not be offered to other clients without authorization.

What trade terms do you support?

We support common international trade terms such as EXW, FOB, CIF, and other terms depending on the destination and order requirements. We can also assist with shipping arrangements and export documentation.

What is your defective rate limit, and how do you handle quality claims or compensation?

We maintain strict quality control throughout production and aim to keep the defect rate at a very low level. If any quality issue occurs, our team will investigate the cause based on photos, videos, samples, or inspection reports and provide a suitable solution, such as replacement, credit, or other agreed compensation.